Customer Support

Your Advantages

  • Specialized full-service provider
  • Focus on core businesses
  • Agreed service-levels
  • Approaches and contracts appropriate for BaFin

Customer Support

Our service center offers a flexible and scalable service portfolio in the field of processing different bank processes. This spectrum ranges from the execution of individual subprocesses to complete handling of business processes in the back office.

Examples are holistic processing of deposit- and securities business including corresponding application review, person-/ account creation, processing of payment transactions, account management, processing of tax-relevant customer concerns, execution of securities orders and entry of foreign currency orders. We also support you with a highly qualified team in processes of more complex nature such as matters of estate processing or complaints/follow-up processes (in writing/by telephone).

The BPO service portfolio is rounded off by inbound- and outbound call center specialists who support your customers in a friendly, courteously and competent manner across all communication channels.

Values

Best-in-Class Solution

FIS is a full-service provider for first-class standard banking software. We have 30 years of experience and offer comprehensive solutions.

You will benefit sustainably from our values:

We are completely customer-oriented, highly innovative and absolutely dependable.

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